StoneDonut’s Event Management Solutions are activities needed to monitor and manage information as it travels through the business infrastructure, as well as outside the organization, to ensure it reaches its destination as desired.
Information can become lost “in flight” (between systems) due to errors with the data (content), data structure (context), or system failures in the source and/or destination infrastructure. Unfortunately, these activities are usually put off until later by sending failed “in-flight” messages to a “dead-letter” queue to be manually processed by a technical resource. This adds additional overhead to IT resources and jeopardizes the proper quality and timeliness of the failed message.
Another more robust solution is to establish an alerts and notification framework to manage in-flight failed messages. The alerts and notification system captures every failed message and sends a notification email to one or more designated resources with a link to a portal where the message can be corrected and resubmitted. The alerts and notification framework can also escalate failed messages that become “stale” (sitting in the failed queue for longer than designated) by sending a notification to one or more designated managers to rectify the issue. Event Management improves SLA compliance and improves customer satisfaction. Please contact us for more information on our Event Management Solutions.